Frequently Asked Questions
Visit SIGN UP on the Spark Driver website to select your preferred zone and fill out the enrollment form. Once your information has been accepted and sent for review, you will get a confirmation email with a link to track your enrollment status.
You can sign in to the Spark Driver app once you've been approved as a driver.
Background screening may be conducted, including motor vehicle records and criminal background checks; reviews will be conducted in accordance with applicable laws.
Background check results are typically available within 1-7 business days, depending on state and county processes. You can expect to receive updates via email throughout the process, and you’ll be notified of any significant delays. Once the background check results are complete, you’ll receive a confirmation email with details for the next steps.
Sign in to your Spark Driver profile created during the enrollment process to check your status. On the Spark Driver profile homepage under the Enrollment Checklist, Enrollment status is displayed. If you need further assistance, click on Support at the top of the Spark Driver profile page to contact us.
It means we are temporarily not adding new drivers to your geographic area (known as a zone). We’ll notify you by SMS once there are openings in your area.
You will receive an email and text message welcoming you to the Spark Driver platform with instructions on how to download and sign in to the app.
You may sign in to the Spark Driver app on your phone after receiving a welcome message that you are approved. To sign in, use the email you provided during the sign-up process and your temporary password sent by email and SMS. This is different from the sign-in credentials you created on the Sparkdriverapp website.
My Metrics offer personal reference to help you make the most of the Spark Driver™ app. My Metrics do not represent all of the Service Level Standards under the Terms of Use.
Here is an overview of My Metrics:
- On-time arrival at Pickup
- Completion Rate
- Acceptance Rate*
- *You are not required to accept a minimum number of offers to stay on the platform. Your acceptance rate percentage won’t impact your ability to receive orders.
- Customer Rating
Other Metric of Interest:
Items Found
The Items Found metric is specific to Shopping & Delivery orders. It provides information about the times you find items on customer shopping lists or offer substitutions.
As a driver, you can earn for each offer completed. Earning opportunities include trip earnings, tips, and incentives. Each offer will list the estimated amount you will receive for making the delivery. You get to keep 100% of customer confirmed tips.
Depending on how you choose to set up your account, your confirmed trip earnings will be instantly deposited or disbursed on a weekly basis into your earnings account.
You can elect to receive your earnings through online banking, direct deposit, or establish a digital wallet to quickly and easily receive your earnings. Digital wallets will be offered by third-party digital wallet providers and will be subject to the wallet provider’s separate terms and privacy policy.
There are a variety of standard incentive offerings to make it easier for all drivers to maximize their earning potential on the Spark Driver platform.
- Lump Sum Incentives – This baseline incentive type offers eligible drivers one defined incentive earning for completing a set number of trips.
Example: Complete ten trips between X/XX – X/XX and earn an extra $30. - Tiered Incentives – Include a series of lump sum incentives presented in increasing tiers, providing a higher total earning opportunity for each subsequent tier.
Example: Complete six trips to earn an extra $24 or eight trips to earn an additional $32. - Earn-Per-Trip Incentives – Simply put, this incentive provides an extra earnings amount upon completion of a single trip.
Example: Earn an extra $5 for each trip completed after 4pm today. - Multi-Trip Earnings Incentives – The Spark Driver platform covers the difference if eligible drivers do not earn a set amount of earnings after completing a certain number of trips over a given period-of-time.
Example: Complete ten trips between a seven-day period and if your earnings are $180 before tips, we will add the $20 difference, up to $200.
Qualifications for the rewards program are updated monthly. If you don’t qualify one month, you have the opportunity to become eligible again in the following month.
Yes. You will get a new membership code for each month that you qualify.
If you are an existing member of Walmart+ and you qualify for the Spark Driver Rewards Program, your membership will be extended based on the number of months that you qualify.
Use of Walmart+ is subject to the Walmart+ Terms of Use, which can be found here.
If you were deactivated and want to appeal your deactivation, you can follow these steps:
- Log in to the Spark Driver profile and fill out this form.
- Please provide a short explanation that would be helpful for the appeals team to review your deactivation.
- After receiving your input, the appeals team will review the details you provided and make a determination.
- The appeals team will send you a SMS once your appeal is reviewed, so you know the process is complete.
Please do not submit multiple appeal requests as duplicate submissions will cause a delay in response time.
Walmart may suspend or deactivate your Spark App account if you fail to maintain your eligibility to provide Services using the Spark App. Eligibility requires you to:
- Be age 18 or older;
- Provide your true and accurate name, phone number, email address, mailing address, and Social Security number;
- Be authorized to perform services as an independent contractor in the U.S.;
- Have an unexpired, valid driver’s license in your name issued by a state in the U.S;
- Verify your identity using a driver's license (as described above) and a selfie;
- Have a mobile phone number with the U.S. country code +1 followed by ten digits;
- Provide proof of valid auto insurance for the vehicle you’ll use, which includes: your name, expiration date, and vehicle information;
- Have a clean and reliable vehicle; and
- Have a mobile device with camera and GPS capabilities.
You can use any type of car that can deliver orders safely and reliably to customers. Motorcycles, motorized bicycles, and motorized scooters do not provide adequate space to complete deliveries on the Spark Driver app.
Yes. Proof of auto insurance is collected as a part of your enrollment onto the Spark Driver platform. Proof of valid auto insurance is needed for each vehicle you’ll use, which includes: your name used during enrollment, expiration date, and vehicle information. Details on the auto insurance document should be clear, not cropped or cut off, and right-side up.
Yes, as an independent contractor, you may drive for any delivery service provider you choose.
You will receive offers once you turn on Spark Now in the Spark Driver app. Each offer provides details on the type of order(s) included, the pick-up and delivery timeframe, and the estimated earnings amount. Remember, the decision of whether to accept an order is entirely up to you!
Information and updates from the Spark Driver platform are shared through:
- In-App Notifications: Details about incentives, offers, and reminders will be sent as pop-up notifications directly through the Spark Driver app.
- Text Messages: Keep an eye out for the Spark Driver SMS number—32093—for helpful information and app updates.
- Emails: The Spark Driver Team will share important details on new app features, program changes, and process updates via email.
Yes. You can select what geographic area (known as a zone) you want to choose when enrolling and select offers at pickup and drop-off locations within your preferred zone. You can change your zone at any time using the app (Zone > Change).
You decide! Offers are for both residential customers and businesses. You can decide to deliver to residential customers, businesses or both.
Delivery hours are 6:00 AM to 11:00 PM.
Yes. But remember, passengers are not authorized drivers on the Spark Driver platform, so they cannot participate in Shopping & Delivery. Children who are not old enough to be left alone in a car are not allowed.
The specific products will vary depending on the type of order you are delivering. You can decide which types of products you want to deliver.
- Grocery offers are for items typically purchased when grocery shopping in a Walmart store.
- Dotcom offers are for items purchased on walmart.com, such as cleaning supplies, toiletries, and other general merchandise items.
- Walmart GoLocal offers are for pickup from non-Walmart stores and might include hardware items, car parts, or flowers.
- Pharmacy offers are for the pickup of prescriptions from a Walmart or Sam’s Club store and delivery to the customer.
- Returns offers involve a return being picked up from the customer and then delivered back to a Walmart store.
- Shopping & Delivery offers involve driving to a specific store, shopping a list of items, and delivering the order.
Orders will vary in product quantity and type. No single item within an order will exceed 60lbs. in weight.
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